Ionic Customs

Shop policies

Privacy & Cookies

Last updated July 3, 2026

Short version: we collect what's needed to make and deliver your order, we don't sell it, and we don't run advertising trackers.

What we collect

  • Order details — name, email, phone (optional), shipping address, and the product options you chose
  • Artwork you upload — stored securely so we can produce your order and offer it back to you for reorders
  • Account info — if you sign in (Google or email/password), your order history is linked to your account so you can see and reorder past builds
  • Payment — card payments are handled entirely by Stripe; we never see or store your card number

How it's used

To produce, deliver, and support your orders: emailing proofs and confirmations, calculating shipping, and answering questions. We don't sell or rent your information, and we don't send marketing email you didn't ask for.

Services that process data for us

  • Google Firebase — hosting, sign-in, and secure storage of orders and artwork
  • Stripe — card payments
  • Resend — transactional email (proofs, confirmations)
  • Google Places — address suggestions while you type at checkout (your keystrokes in the address field are sent to Google to fetch suggestions)
  • Shippo — live shipping rates for your address

Each processes only what it needs for its job, under its own privacy policy.

Cookies & local storage

We use essential cookies and local storage only— keeping you signed in, remembering your cart, and remembering that you dismissed the cookie notice. No advertising cookies, no cross-site trackers, no analytics profiles. Because these are essential, the site doesn't need a consent wall — the banner you saw is a notice, not a request.

Your choices

Email sales@ioniccustoms.com to get a copy of your data or have your account, artwork, and history deleted (we may keep bare order records where tax law requires). The site isn't directed at children under 13 and we don't knowingly collect their information.

Questions about any of this? Email the shop — a person answers. See also: Shipping · Refunds · Privacy · Terms